Front
Shared inbox for customer email, chat and team collaboration
What is Front?
Front is a customer operations platform built around a shared inbox. It brings customer emails, messages and chats into one place so teams can collaborate on replies, assign conversations and keep every customer request from getting lost.
Key features
- Shared inbox: manage team email and messages in one place
- Collaboration: comment, assign and work on replies together
- Multiple channels: email, SMS, chat and social conversations
- Automation: rules and workflows to route and prioritize requests
- Integrations: connect with the tools your team already uses
Why teams choose Front
Front is a good fit for teams that want the feel of an email inbox with the power of a help desk, without a heavy ticketing system.
Media Center
Pros
- Shared inbox that feels like familiar email
- Collaboration tools for assigning and discussing conversations
- Supports email, chat, SMS and social channels
- Workflow automation and integrations
Cons
- Less traditional ticketing depth than a full help desk suite
Q&A
What is Front?
Front is a customer operations platform built around a shared inbox for email, chat and messaging.
Is Front an alternative to Zendesk?
Yes. Front is a popular alternative for teams that prefer a shared-inbox approach over traditional ticketing.
Who is Front for?
It suits support, sales and operations teams that handle many customer conversations together.
