HubSpot
CRM platform with marketing, sales and customer service tools
What is HubSpot?
HubSpot is a customer platform built around a CRM, with connected tools for marketing, sales and customer service. Its Service Hub gives support teams a help desk with ticketing, live chat and a knowledge base, all sharing the same customer data as the rest of the platform.
Key features
- CRM at the core: one place for contacts, companies and conversations
- Service Hub: ticketing, help desk and customer support tools
- Live chat and knowledge base: answer questions faster with self-service and chat
- Marketing and sales tools: connect support with the rest of the customer journey
- Free tools: start with a free CRM and upgrade as you grow
Why teams choose HubSpot
HubSpot stands out for its all-in-one approach: support teams see the full customer history from marketing and sales, which makes it a strong choice for growing businesses.
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Pros
- Support, sales and marketing in one connected platform
- Integrated CRM with full customer history
- Ticketing, live chat and knowledge base
- Free CRM tools to get started
Cons
- Costs can climb as you add hubs and contacts
Q&A
HubSpot is a CRM platform with connected marketing, sales and customer service tools.
Yes. HubSpot Service Hub offers ticketing, live chat and a knowledge base, so it is a popular Zendesk alternative, especially for teams already using HubSpot CRM.
HubSpot offers a free CRM and free tools, with paid plans for advanced features. Check the website for current pricing.
